ho999 Terms and Conditions

1 General Introduction

ho999 (hereinafter referred to as "Platform", "we", or "Company") provides an online gaming and betting service for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the ho999 website and all associated services.

By creating an account, logging in, or using any service on our platform, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy. Each document complements the other and together they form the complete agreement.

2 Account Registration and User Responsibilities

To open an account at ho999, users must provide accurate and complete information. Creating an account with false information is strictly prohibited and may result in account closure and forfeiture of deposited funds.

2.1 Registration Terms

• Each person may open only one account; holding multiple accounts is prohibited.
• The name, address, and other details provided at registration must be accurate and kept up to date.
• Keeping the account password confidential is the user's own responsibility.
• Sharing or transferring the account to a third party is strictly prohibited.
• If unauthorized access to the account is suspected, our support team must be notified immediately.

2.2 Identity Verification (KYC)

As part of security and legal compliance, ho999 may request identity verification documents at any time. Users may be required to submit a copy of their national ID or passport, and where applicable, proof of address. Withdrawal access may be suspended if documents are not submitted within the specified time.

3 Age Verification and Eligibility

The minimum age to use the ho999 platform is 21 years. At registration, the user confirms that they are 21 years of age or older.

The Company may request proof of age at any time. If a user is found to have opened an account with a false age, then:

• The account will be closed immediately.
• All transactions made from that account will be considered void.
• Deposited funds will not be returned.

In addition, ho999 does not provide services to the following: employees of the Company and their family members, and residents of any country or region where online gaming is legally prohibited.

4 Deposits, Withdrawals and Payment Terms

4.1 Deposit

Three payment methods are currently available for depositing funds at ho999: bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 (for each method).

• Deposited funds are generally added to the account instantly.
• Only payment methods registered in your own name may be used.
• Depositing from a third party's account is strictly prohibited.
• No additional fees are charged on deposits, however the payment provider's own charges may apply.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal requests from successfully verified accounts are generally processed within 1 hour.

• Withdrawals can only be made via the same method used for the deposit.
• Withdrawals cannot be made before the wagering requirements of an active bonus are met.
• Large withdrawals may be held if identity verification (KYC) has not been completed.
• Withdrawals may be temporarily suspended during investigation of suspicious transactions.

5 Bonuses and Promotional Offers

ho999 offers various bonuses and promotional offers for new and existing players. Each bonus has its own terms and conditions that must be followed.

5.1 Welcome Bonus

New members can receive a 100% bonus up to ৳10,000 on their first deposit. The wagering requirement for this bonus is 25 times (deposit + bonus).

5.2 General Bonus Terms

• Claiming the same bonus more than once is strictly prohibited.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Different contribution rates may apply toward wagering requirements depending on the game played.
• Bonuses may be cancelled if the maximum bet limit is violated.
• ho999 reserves the right to modify, cancel, or withdraw any bonus at any time.
• If wagering requirements are not met before the bonus expires, the bonus will be cancelled.

5.3 VIP Program

The ho999 VIP program has three tiers: Bronze, Silver, and Gold. Users are promoted to higher tiers based on continued activity and receive weekly cashback benefits.

6 Gaming Rules

ho999 offers various types of gaming services including slots, live casino, sports betting, and fishing games. Each game has its own rules.

6.1 General Gaming Terms

• The minimum and maximum bet for each wager is set according to the game.
• If a game is left incomplete due to a technical error, the result of the last completed round is generally accepted.
• In the event of a dispute over a game result, the data from ho999's system logs will be considered final.
• The Company is not responsible for issues in a game caused by loss of internet connection.

6.2 Game Integrity

ho999 ensures fair play. Exploiting software bugs or vulnerabilities to gain an unfair advantage, and using bots or automated software, is strictly prohibited. If such activity is proven, the account will be closed.

7 Responsible Gaming

ho999 is firmly committed to responsible gaming. We believe gaming should be a form of entertainment, not a cause of financial problems.

7.1 Self-Exclusion and Limit Setting

Users can set their own daily, weekly, or monthly deposit limits. Contact our support team for temporary or permanent self-exclusion.

If signs of gambling-related problems appear, seek professional help immediately. For more information, visit our Responsible Gaming page.

8 Prohibited Activities

The following activities are strictly prohibited on the ho999 platform:

• Creating multiple accounts or opening an account under a concealed identity.
• Abusing bonus offers ("bonus hunting") — this includes placing low-risk bets solely for the purpose of meeting a bonus's wagering requirements.
• Colluding with other players to play games fraudulently.
• Using bots, macros, or any other automated software.
• Using the platform for money laundering or processing illegal funds.
• Attempting to interfere with the platform's systems or security.
• Making deposits or withdrawals using a third party's account.
• Providing false or misleading information.

If evidence of any of the above activities is found, ho999 reserves the right to close the account, forfeit deposited funds, and take legal action if necessary.

9 Account Closure and Suspension

9.1 Closure at User's Request

Any user may request to close their account at any time. All active bonuses and bets must be settled before the request is made.

9.2 Closure or Suspension by ho999

ho999 may close or suspend an account without prior notice in the following circumstances:

• Evidence of a breach of terms and conditions.
• Failure to complete identity verification.
• Suspicious transactions or fraudulent activity.
• As required by applicable laws or regulations.

10 Privacy and Data Protection

ho999 places the highest importance on protecting users' personal information. We use SSL encryption and modern security technology.

For details on how personal information is collected, stored, and used, please read our Privacy Policy. By using the platform, you consent to the processing of your information under the terms described in our Privacy Policy.

11 Limitation of Liability

To the maximum extent permitted by applicable law, ho999 is not liable for:

• Loss caused by loss of internet connection or technical errors.
• Disruption to the services of third-party software or game providers.
• Losses arising from the user's own negligence or failure to comply with the terms and conditions.
• Service interruption due to unforeseen natural disasters, war, or government restrictions.

In no circumstances will ho999's total liability exceed the amount deposited in the relevant user's account.

12 Changes to Terms and Contact

ho999 reserves the right to change, amend, or update these Terms at any time. Users will be notified of significant changes by email or through the site.

If the platform continues to be used after updated Terms are published, the user will be considered to have agreed to the new terms. It is therefore recommended to visit this page regularly.

12.1 Contact

For any questions or complaints about these Terms, please contact our 24/7 live chat support or reach us by email:

[email protected]

Our support team is always ready to assist you in Bengali.